Read Online Voicebot and Chatbot Design Flexible conversational interfaces with Alexa Google Home and Facebook Messenger Rachel Batish 9781789139624 Books

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I was looking for a quick read on Bot design, NOT development. This book provided a great overview on all the considerations required to design a solid bot.
Rachel is a preiminent thought leader in the conversational interface space. Rachel leverages her real world experience consulting enterprise companies at Conversation One and injects her actionable insights into this book. She expertly articulates easy to understand strategies, best practices, and methodologies. I highly recommend this book for novices and experts alike working in the chatbot/voice space.
In this voice-first world, technology is changing so fast... and Rachel covers it all! She covers everything from definitions of basic voice user interface terms to tutorials on how to design effective conversation experiences. This is the ultimate resource for anyone wanting to learn about the latest technology of conversational design.
Great book.
Written very well with simple explanations and visuals to make things very clear.
Also up to date and have examples that very relevant for today and the near future.